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Delivery & Return Policy

1. Delivery Timeline

We strive to get your custom creations to you as quickly as possible.

  • Production Time: Standard printing takes [3–5] business days after design approval. Bulk orders may require additional time.

  • Shipping Time: Once printed, delivery typically takes [2–5] business days depending on your location.

  • Tracking: You will receive a tracking link via email/SMS as soon as your order leaves our facility.

2. Shipping Charges

  • Shipping costs are calculated at checkout based on the weight of the items and the delivery pincode.

  • Free Shipping: We offer free standard shipping on orders above [₹XXX/Amount].

3. The "Custom Print" Guarantee

Because our products are custom-made specifically for you, we do not offer returns or exchanges for "change of mind." However, we guarantee the quality of our work.

We will replace your item or offer a full refund if:

  • The product is physically damaged or defective (e.g., a hole in a T-shirt).

  • The print quality is significantly different from the approved digital preview (e.g., wrong colors or peeling ink).

  • The wrong item, size, or color was shipped by mistake.

4. What We Cannot Cover

We are not responsible for errors made during the design process by the customer, including:

  • Typographical Errors: Spelling or grammar mistakes entered by the user.

  • Image Quality: Blurry or pixelated prints resulting from low-resolution image uploads (we recommend at least 300 DPI).

  • Sizing Issues: Please refer to our Size Chart carefully before ordering; we cannot exchange custom-printed apparel for a different size.

5. How to Request a Return/Replacement

If your order meets the criteria for a replacement:

  1. Email us at [Support Email] within [48–72] hours of delivery.

  2. Include your Order Number and clear photos of the defect/damage.

  3. Our team will review the claim within 24 hours. If approved, we will ship a replacement at no extra cost or initiate a refund.

6. Cancellations

Orders can only be canceled within 2 hours of placement. Once an order moves into the "Processing" or "Printing" stage, it can no longer be canceled or modified.